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Essay / Research Paper Abstract
This 9 page paper considers the argument that a process of continuous improvement facilitated by total quality management (TQM) negates the need for business process re-engineering (BPR). Both concepts are explained and compared looking at the way they are used and the reasons for their use in order to determine if and to what extent TQM will prevent the need for BPR. The bibliography cites 17 sources.
Page Count:
9 pages (~225 words per page)
File: TS14_TEBusTQMBPR.doc
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Unformatted sample text from the term paper:
for business process reengineering (BPR) may be eliminated. When looking at these two concepts there are some commonalities; both seek to introduce improvements to the business in order to improve
efficiency or value creation. The former introduces the changes through evolutionary changes and the latter through revolution. Revolutionary change may be the result of a failure to adapt and change
and a need to renew, major changes are then necessary in order for the business to survive. When arguing that TQM through continuous improvement may eliminate the need for BPR
there is the potential that the business will not reach the crisis point where a major change is needed. However, this may be an over simplified approach and to assess
if TQM may prevent the need for BPR both concepts and their aims and the way in which they may be practiced needs to be examined.
In practical terms TQM is a business stratagem, and as such, in line with any other type of strategy, TQM is only made up of components
that may facilitate the creation of a successful organisational improvement of performance, alone it is not a transformation device that will automatically result in improvements (Mintzberg et al, 2008; Reed
et al, 1996). Defining TQM is difficult, there is no standard definition (Thompson, 2007). However, to understand it the model has been
divided down into three complimentary aspects in a study by Haigh and Morris (1994). Total is seen as being the entire organisation or company, from board level through to the
tea lady. Quality is seen as the establishment of goals that reflect and determine quality in the product manufacture and delivery or the service delivery "so as to meet
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