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Essay / Research Paper Abstract
A 5 page book review. Douglas Stone, Bruce Patton and Sheila Heen, of the Harvard Negotiation Project, address the need for a guide to how to handle this type of communication in their New York Time business bestselling text Difficult Conversations: How to Discuss What Matters Most (2000). The writer summarizes the major points of the book and discusses application of its principles. No additional sources cited.
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5 pages (~225 words per page)
File: D0_khdifcon.rtf
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addressed. A spouse, for example, complains about something trivial, such as whose it is to take out the garbage, while never addressing the real motivation for the argument, which is
that the spouse feels that he or she is doing more than their fair share of the housework. These sort of conversations crop up in every type of human interaction
and at least one party will have the perception of not knowing how to handle the situation, and, subsequently, feeling negative about the conversations and also the associated relationship. Douglas
Stone, Bruce Patton and Sheila Heen, of the Harvard Negotiation Project, address the need for a guide to how to handle this type of communication in their New York
Time business bestselling text Difficult Conversations: How to Discuss What Matters Most (2000). This informative book is clearly written, virtually devoid of jargon, and can, therefore, be easily understood
by the average reader. The authors draw on fifteen years of academic research in order to offer readers a step-by-step process that allows individuals to address their toughest conversations without
either becoming defensive or letting personal anger ignite antagonism. In short, this text helps individuals in the important task of keeping communication constructive. Prior to reading this book, confrontation,
that is, having a difficult conversation, was extremely difficult for this writer/tutor. I avoided confrontation at all costs. Therefore, the questions that I had on this subject are precisely the
topics addressed by the authors, such as why I felt manipulated and negative about myself after having confrontation or how could I have handled the conversation differently. The question that
I have now is how to change old habits and institute the strategies recommended by the authors, which will probably be a change that will come with time. The
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