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Essay / Research Paper Abstract
This 7 page paper examines the problems and pitfalls of changing systems in an organization. Attention to human resources—both technical and non-technical—is given. Bibliography lists 3 sources.
Page Count:
7 pages (~225 words per page)
File: RT13_SA734tek.rtf
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Unformatted sample text from the term paper:
its ends users. It is often the case that users want or need changes to an existent system, or must cope with new methods when a brand new system is
implemented, so attention to various actors is certainly important. Interestingly, technology to a great extent somehow renders all organizations as throwbacks to an earlier era. It is a paradox of
sorts. New systems are implemented and while employees may not punch time clocks anymore, their computers are often monitored. That is a consequence of this new age of technology. Every
move is tracked. In a call center environment for example, every call is documented and when an employee logs in, they are expected to be at their desks. The impact
of technology is often discussed in relation to the effect on the business, but employees and customers are vital parts of any organization. Hence, when new technology is implemented in
any organization, much attention should be paid to its effect on human resources. A manager in charge of implementing a new technology system will need to be well versed
in the appropriate jargon and understand what is occurring throughout the entire process. Hence, technology must be implemented with a great deal of cognizance. A manager must understand the needs
of all involved. Any manager involved in using teams to create a change should consider things such as the company culture, the political will of the organization and the appropriate
use of human resources (Winchell, 2001). The understanding that employees need training, and that customers will need direction, must be understood. Further, there is no guarantee that the plan will
work. Testing is of vital importance. When it comes to implementing a change, different parts of staff will require different types of training or be involved in various ways. The
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