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Essay / Research Paper Abstract
A 6 page paper discussing Denver's baggage-handling fiasco from a software perspective. System designers approached problems from a patchwork view rather than as an overall system, and the Denver airport authority continually made changes without informing baggage claim designers. The result was that the airport was delayed in opening by nearly a year, at times costing more than $1 million a day. Bibliography lists 7 sources.
Page Count:
6 pages (~225 words per page)
File: CC6_KS-DIAbag.doc
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Unformatted sample text from the term paper:
into and out of Colorado Springs. The Pikes Peak city is more than an hour south of Denver, but its airport is more accessible and requires less overall time
allowance for arrival for boarding. In addition, it also generally does not allow its baggage handling system to dine on the luggage of passengers. Elliot (1999) advises travelers
that if they cannot substitute Colorado Springs for Denver then to at least travel light, with no more than they can carry on board. The writers advice for the
Denver-bound is clear. "Bottom line: dont give anyone your suitcase" (Elliot, 1999; p. biztrav0121). The Well-Intentioned Fiasco
Denver International Airport (DIA) is hailed as one of the worlds most advanced airports. It is a marvel of visual effect, and for good reason:
travelers often spend quite a long time there. Opening was delayed for more than a year as officials and the baggage handling contractor
worked to bring the system to a minimum level of operation. The original system design consisted of more than 300 computers networked together, the function of which was to
control the vast numbers of components of the baggage handling system that was intended to be fully automated. "Laser scanners were to read multi-digit bar-coded luggage tags, while photocells
tracked the movement of toboggon-like baggage carts. But buggy software crashed the system again and again. The resultant delay in opening has cost the city of Denver and the airlines
roughly $1 million per day" (Anonymous, 1994; p. 9502TUESMM). Cal Poly authors write, "When the automated baggage system design for the Denver International
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