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Essay / Research Paper Abstract
5 pages. This paper explains how to improve customer service in a medical practice. By defining the opportunity statement and the steps needed to initiate action, a medical practice can give quality customer satisfaction. Anticipated obstacles and how to overcome them are also considered as well as a projected success rate of the plan. Bibliography lists 4 sources.
Page Count:
5 pages (~225 words per page)
File: D0_JAmedprc.rtf
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Unformatted sample text from the term paper:
action, a medical practice can give quality customer satisfaction. Anticipated obstacles and how to overcome them are also considered as well as a projected success rate of the plan.
OPPORTUNITY STATEMENT As managed health care has taken over the medical field for the most part, customer satisfaction, that is also considered to be patient care, has suffered.
Because managed health care expects patients to be treated in a series of pre-planned steps in order to get the most out of each doctors practice with the most efficiency,
many doctors are finding they are not able to spend the time with each patient that is necessary as well as compassionate in the eyes of the patient. By becoming
like the country doctor of old when each patient was a friend and truly a special human being, doctors today can give their patients a feeling of satisfaction after a
trip to the doctors office. While health care today means that the number of patients in a medical practice is often too large to become on a first-name basis
with every patient that does not mean that each patient cant be treated with a little extra compassion and care. This does worlds of good not only for the
patient and the medical practice but for the physicians mental well-being also. INITIATING ACTION In order to give the best in patient care and customer service a physician needs
to focus first on high-quality health care. Rather than running the patients through the assembly line that many managed care plans have become, if each patient is receiving the
best in quality care that a physician can provide then it will always be good for business. By taking a lesson from Federal Express this can be explained.
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