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Essay / Research Paper Abstract
This 2.5-page paper examines the customer service skills that are required in the healthcare and healthcare management industry. There are 3 sources cited.
Page Count:
3 pages (~225 words per page)
File: PG56_GPAcsr.rtf
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Unformatted sample text from the term paper:
listed below. Citation styles constantly change, and these examples may not contain the most recent updates. Customer Service in Health Care Research
Compiled by P. Giltman 6/2010 Please It is without question that customer service is
the lifeblood of any business. Companies can offer promotions and slash prices to bring in as many new customers as they want, but unless they can get the customers to
return, their business will not be profitable for very long. Good customer service is about bringing customers back and sending them away happy. The essence of good customer service is
forming a relationship with customers. In the health care industry, possessing proper customer service skills is of the utmost importance. In my occupation, there are several steps I take to
ensure I am adhering to proper customer service standards. For example, I always try and answer the phone when I am able rather than letting it go to voicemail. Everyone
would rather talk to someone than a recording and when I am speaking on the phone I speak clearly and professionally while never losing my temper even if the other
person on the phone is irritated or frustrated. Next, I do not make promises unless I can keep them and I do what I say. I listen to my customers
at all times and try and determine what their needs are to see if there is anything I can do to go above and beyond. Also, if I tell a
customer "No," I try and give them other options and alternatives. For example, in the health care industry, if someone comes into my store looking for Tylenol to treat a
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