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Essay / Research Paper Abstract
This 8 page paper provides an overview of a report on a customer service experience. This is a work report of an individuals own experiences.
Page Count:
8 pages (~225 words per page)
File: MH11_MHTelemWE.rtf
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Unformatted sample text from the term paper:
possible scenario in this example essay. For the past two years, I have worked as a customer service representative for a regional credit union. The basic responsibilities of
this job include direct customer service (making deposits and withdrawals, ordering checks, accepting loan payments, giving account balances and providing telephone support), as well as responding to customer e-mails, providing
support for the on-line banking services, and responding to promotional strategies used to attract new customers. During this time, I also developed my skills as part of a branch
team, supported the use of new technology, helped other customer service representatives make the transition to new technology, and promoted a positive work environment. All of these elements promoted
an environment that could respond to the needs of our customers effectively. Over the course of the last decade, researchers in human resource development have considered elements like lifelong learning
and the experiential learning process as they relate to human resource development. Central to this process has been the views of individuals like Marilyn Daudelin (1996), who have considered
whether "the immense learning potential hidden in every day experience" can be effectively harnessed as a main source of human resource development. Daudelins views can be understood relative to
the conceptual perspectives of theorists like David Kolb, who asserted the value of understanding experiential learning, and Kolbs application of experiential learning to an understanding of the training of individuals
in a human resource model. The learning systems and educational design of training programs at the credit union work hand-in-hand with work experience to promote a focus on customer
service and define the best methods for learning positive customer service models. Description of Concrete Experience The most notable example of my learning experience at the credit union
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