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Essay / Research Paper Abstract
This 5 page paper looks at a hypothetical project to install a customer service chat program in a healthcare organization. The paper provides a start up budget and financial projects for the first five years, and considers how the project fits in with the existing business model. The bibliography cites 4 sources.
Page Count:
5 pages (~225 words per page)
File: TS14_TEcustchat.doc
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Unformatted sample text from the term paper:
the budget and the potential benefits. The budgeting looks at two elements, the first is an assessment of the up front or capital costs, these are the costs that will
be incurred in order to implement the project. The second element is to assess the revenue that will be created as well as the ongoing running costs. The start
up costs are all those costs which are required before the project can go live. This includes the equipment which is needed including computers, keyboards, servers and all associated hardware
to support the projects (Chadwick, 2007). The software is the application which will facilitate the chat taking place between the staff and the patients/customers. The software will be installed in
the system, this may be on the individual terminals or an application at server level, this will be determined on the procurement stage, and is assumed to make no difference
to the budget, however server level software may be more cost effective. The wiring and cabling and the installation costs, for the hardware and the software are also included. These
may all be capitalised and become assets in the balance sheet, deprecated over the expected life of the different asset groups. The last start up cost is the start up
training costs for the staff, if the staff are to be brought in from external sources there may also be recruitment costs. While these are start up costs, it is
more usually to count these are operating costs rather than capitalize these costs. The start up costs are shown below. Figure 1 Start up costs Hardware 90,000 Software 45,000
Initial training 25,000 Wiring and cable 15,000 Installation 22,000 Total 197,000 The next consideration has to be the financial budget for the operations. These are the revenue and costs from
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