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Essay / Research Paper Abstract
A 3 page paper discussing customer focus as type of approach to HRM research that likely will be most directly useful in the short- and long-term future. It will require multidisciplinary research and "new" ways of thinking about current issues and concepts. Bibliography lists 5 sources.
Page Count:
3 pages (~225 words per page)
File: CC6_KShrCust.rtf
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Unformatted sample text from the term paper:
ceased being only the clearinghouse for incoming applicants and the keeper of benefits information. From heading lists of likely outsourcing targets to being a valuable strategic partner in the
organization, human resources management (HRM) has demonstrated in recent years its value to the organization. The transformation of HRM from record-keeper to strategic
partner in large part has been accomplished by approaching the HR function as a separate business in which everyone receiving regular attention from HR is a "customer" with needs that
HR can fill. Rather than being only the latest fad in management theory and practice, it is likely that the customer perspective already has become a permanent feature of
the HR departments of the most successful companies (Cooper-Thomas and Anderson, 2006). Researching the customer aspect of HRM seems to be highly appropriate at present and for the future,
particularly in the area of "personal relations with the triangle of customers.... the employee, the organization, and the external customer." Researching the Issue
Researching the development and refinement of HRM as it exists today and in "best practices" organizations can inform the likely evolution of HRM within the local and regional areas of
operation of any given enterprise. The "customer triangle" "is important to the practice of HR" as well personally. The customer triangle is a concept that is likely to
increase in recognition and applicability in coming years, and one that has studied it closely will be best-positioned to take advantage of its increased usage and application (Extreme makeovers, 2004).
It is clear that the customer triangle concept involves more than recruiting, selection, retention and benefits administration. Research in these areas of
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