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Essay / Research Paper Abstract
This 7 page paper discusses the factors that make TQM succeed in organisation and the best approaches, which have proven to lead to effective results. The paper also looks at what transformational changes are necessary and what MUST happen in order for TQM to be embedded in ‘the culture’ of organisations pursuing excellence through quality principles. The bibliography cites 7 sources.
Page Count:
7 pages (~225 words per page)
File: TS14_TEintqm1.rtf
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Unformatted sample text from the term paper:
same time as allowing the company to remain or become adaptable enough to meet changing needs. One tools which has gained a great deal of popularity is TQM; Total Quality
Management. This has been seen as a tool, that when used correctly can give long term results, but to be implemented requires careful planning and commitment form all levels of
the company if it is going to be sustainable. This means planning and ensuring there is a true cultural change that is needed to support the operational changes. However
TQM is introduced we need to understand what is meant by TQM understanding its concepts and limitations. The are many perceptions regarding TQM; what it is, what it means and
what results may be realised from its introduction. The meaning may be different to the various people or organisation that implement or study it as there is no set consensus
to the entire meaning of the model (Gehani, 1993). In practical terms TQM is a business stratagem, and as such, in line with
any other type of strategy, TQM is only made up of components that may facilitate the creations of a successful organisation or the improvement of performance, alone it is not
a transformation device that will automatically result in improvements (Reed et al, 1996). In defining TQM is difficult, is no standard definition.
However, in a report sponsored by Proctor and Gamble in 1992 of the Total Quality Leadership and Steering Committee and Working Councils there was a definition reached which was also
endorsed by the business and academic communities. This definition read "Total Quality (TQ) is a people-focused management system that aims at continual increase of customer satisfaction at continually lower real
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