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Essay / Research Paper Abstract
A 3 page research paper that summarizes and discusses the core factors that comprise effective communication, in regards to social work. Bibliography lists 5 sources.
Page Count:
3 pages (~225 words per page)
File: KL9_khcorecomm.rtf
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practical, communication skills in order to ensure positive outcomes for their clients. Social work practice requires "compassion, listening skills and broad perspectives," which draw on the humanities and social sciences
(Gossett and Weinman, 2007, p. 147). Furthermore, as social workers frequently are faced with situations in which there is misdirected anger toward the role of the social worker, having expertise
in communication skills facilitates handling the these occurrence, as these skills help to smooth relationships, repair trust and reopen the "lines of communication," by drawing on "social work values, such
as empathy, respect of individual and using contracting skills and active listening" (Allen, et al, 2007, p. 231). For a number of
reasons, effective listening is a "dynamic factor in social work practice" (Cournoyer, 2008, p. 142). First of all, listening enables accurate understanding, which indicates to clients that they are respected,
as this demonstrates that the worker values others and is genuinely interested in clients lives (Cournoyer, 2008: Dziegielewski, 2004). Derezotes (2000) also points out the importance of listening in effective
communication between clients and workers, by stressing the need for "reflective listening," which refers to comments to the client that mirror the information conveyed to the social worker. For example,
a client apologizes for being late, explaining, "I had to rush across town from the office"; and the worker responds, "It sounds like you are really busy again" (Derezotes, 2000,
p. 131). Effective listening facilitates social work practice on a number of levels. First of all, it facilitates the gathering of information, which is critical for successful assessment and
planning. Secondly, it aids clients, making them "feel better," as relating their problems frequently reduces "tension or anxiety," while also "heightening feelings of personal safety and well-being...encouraging greater hope and
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