Sample Essay on:
Complaint Letter To Big Box Discounter

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Essay / Research Paper Abstract

3 pages in length. The writer composes a sample complaint letter to the CEO of Big Box Discounters informing him that no action has been taken for a defective television and listing the demands for rectifying the situation. No bibliography.

Page Count:

3 pages (~225 words per page)

File: LM1_TLCBigBoxTV.rtf

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Unformatted sample text from the term paper:

either the store or district managers, I now approach you to help me rectify the situation at hand. I recently purchased a JVC 32" screen television with dark-tint picture tube, hyper Surround Sound and 3-line digital comb filter for $300, a price well below any of your competitors. Having had no prior experience with your company but hearing testimonials from others who have, I made this purchase on the positive word-of-mouth. However, the picture tube blew just four days after taking possession of the television, and I have received absolutely no cooperation in either replacing the television or refunding the purchase amount. I fully understand that volume merchandising is Big Box Discounts primary industry, and the vast number of customers who purchase product inventory makes it challenging at best to respond to all the client inquiries; however, I have patiently waited two weeks for a response to my three phone calls and four emails, all of which have gone completely unacknowledged; I live too far away (80 miles) to make a special trip in person. When I purchase a product, I expect the retailer to honor its commitment to providing reasonable customer service and rectifying problems in a timely manner. Big Box Discounters have done neither in this case, and I have just about run out of patience. As a result, I am giving this company one more chance to repair and/or resolve the situation of my defective television: If I do not hear back from you within five working days of the date of this letter, I will proceed with disputing the charge on my credit card. It is the simple matter of me receiving a phone call and a goodwill gesture toward fixing this problem to avoid the much-dreaded chargeback ...

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