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Essay / Research Paper Abstract
This 7 page paper looks at the problem of communication between pilots and air traffic controllers. Much attention is paid to the verbiage used in discussions between pilots and controllers. Examples of mishaps are included. Bibliography lists 6 sources.
Page Count:
7 pages (~225 words per page)
File: RT13_SA441air.rtf
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Unformatted sample text from the term paper:
in terms of communication. Therefore, it is important that a language be adopted where everyone can understand what is going on in the workplace and in other arenas. This idea
is nowhere more vital than in the aerospace industry. Obviously, a miscommunication can take down a flight and it has. The industry knows that this is the case
and have implemented protocols. Of course, the protocols that generally involve attention to language are not always effective. Also, while verbal communication is of the utmost importance, automation seems to
be the wave of the future. Smolensky (1998) explains that "some portion of current, routine verbal communication will be replaced by an aeronautical data link and that new tools will
become available to controllers" (p.24). However, while this may be a positive step--or not--the current situation demands excellence in communication between pilots and air traffic controllers. CRM is one of
the most important factors in terms of pilot training. CRM is in fact a training program that alerts pilots to ways in which they can communicate more effectively (Batteau, 2001).
CRM helps pilots to communicate well, as well as to enhance the ability for people to work well in teams (2001). It also allows them to monitor both situational
awareness as well as fatigue and to implement "consultative decision-making skills" with their crew members (2001). In essence, those involved in air traffic are supposed to work as a team
when they have their first takeoff as a group (2001). CRM is a protocol that has even been entrenched with a "quasi-religious" fervor amongst airlines (2001). Pilots in fact
do attribute improved safety as well as the avoidance of disasters to skills that they learned in their CRM classes (2001). An example of this is Al Haynes who reports
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