Here is the synopsis of our sample research paper on Communication Issues in Outsourcing Customer Service. Have the paper e-mailed to you 24/7/365.
Essay / Research Paper Abstract
A 3 page paper discussing the communication problems likely to be found in outsourcing the customer service function offshore. The specific site to which Acme Software would be outsourcing is India, which brings about its own set of problems. Bibliography lists 1 source.
Page Count:
3 pages (~225 words per page)
File: CC6_KScommCustServGl.rtf
Buy This Term Paper »
Unformatted sample text from the term paper:
Acme Softwares antivirus program is a good one, and it quickly is becoming the industry standard. It is not yet profitable, however, and its approach to providing computer
security is so different that it attracts many calls from customers and developers who need help dealing with and understanding it. The company is one of those still remaining
in Silicon Valley, where property values are astronomical and few workers can afford to work for only national average for their positions. This
is much the same situation in which the American textile business found itself in the 1980s. The same solution that it found for itself also is open to Acmes
customer service function. The purpose here is to assess the communication problems likely to be found in outsourcing the customer service function offshore. The specific site to which
they would be outsourcing is in India. Business in India The work and education ethic in India is strong; developed nations all over
the world welcome Indian citizens as ones who are hard-working and dedicated to improving their economic standing through their own efforts. "India has large numbers of well-educated people skilled
in the English language; India is a major exporter of software services and software workers" (India, 2003). India has enjoyed an average 6 percent growth rate in GDP throughout
the decade of the 1990s, reducing poverty rates by 10 percentage points (India, 2003). Still, a significant dichotomy exists in India. Those able to find work in the
software industry without leaving their country are eager to do so. Communication Difficulties India is used here only as an example; similar situations
...