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Essay / Research Paper Abstract
A 9 page paper. Communicating at Work is written by Tony Allesandra, Ph.D. and Phil Hunsaker, Ph.D. This paper offers a synopsis of the book and includes some of the many ideas the authors provide. Different topics discussed include the four styles of communicating, nonverbal communication, listening, writing skills, effective meetings and more. Bibliography lists 1 source.
Page Count:
9 pages (~225 words per page)
File: MM12_PGcmwrk.rtf
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Unformatted sample text from the term paper:
is descriptive of what one will find in this handbook. The book is divided into five parts, entitled: Part I: Interpersonal Communication Part II: Verbal Communication Part III: Nonverbal
Communication Part IV: Group Communication Part V: Written Communication. Each Part is comprised of descriptions of the topics, instructions on how to improve that part of ones communication process, and
examples. For example, Part I includes a section on the Four Styles of communicating, which the authors assert span all cultures. The four styles are described as: 1. Director
controls conditions and people. The authors suggest that Directors develop listening skills in order to support others. Other skills to develop include questioning and providing positive reinforcement (p. 46). 2.
Socializer is one who generally needs approval from others. These individuals need to develop skills that would be more directive, such as conflict resolution and self-assertion (p. 46). 3. Relater
is one who resists new things and may avoid entering into new situations. They lose a lot of opportunities and need to develop some directive skills, such as divergent
thinking and negotiation skills (p. 46). 4. Thinker is a perfectionist who often focuses on weaknesses. These people need to develop supportive skills, such as giving positive reinforcement and empathic
listening (p. 46). The authors also point out that adapting ones communication styles, i.e., improving those skills that are weak and unused does not mean that a person would imitate
some other individuals way of communicating. It does mean to adjust the style if one of the above four styles is used exclusively. Most authors who write about communication
discuss Active Listening including these authors. Allesandra and Hunsaker provide some background on the importance of active listening and provide the reasons so few people really listen actively to the
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