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Essay / Research Paper Abstract
Case Study Tutorial : A 10 page paper. This paper presents a case study taken from the literature that involves the problem of missing medical charts at a health clinic. The paper provides the background for the case and the change strategies used to analyze the problem and implement a change. Lewin's force-field analysis and Rogers' diffusion of innovations models are discussed. How the change was implemented is explained. Tutorial comments are included. Bibliography lists 7 sources.
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10 pages (~225 words per page)
File: MM12_PGcngcln.rtf
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analysis and Rogers diffusion of innovations models are discussed. How the change was implemented is explained. Tutorial comments are included. Bibliography lists 7 sources. PGcngcln.rtf CHANGE THEORIES IN HEALTH
CARE: CASE STUDY TUTORIAL , December, 2001 properly! [Tutorial: When the assignment is to discuss
a case study, the student can either make one up or find one in the literature. In this paper, one from the literature is used because it provides a real
experience that was successful. It is essential to cite the reference. In this case, part of the scenario is made up, thus, no citation is provided for these sections. The
student can provide as little or as much background as he or she wants.] Introduction One of the challenges in any organization is the transfer of training to application
on the job. The lack of transfer is true even when participants report they enjoyed the training and they gained knowledge from it. This case focuses on an outpatient
clinic in an urban hospital that changed the process of delivering training so as to increase the transfer of skills and knowledge gained to practice on the job (Kopelman, Olivero,
and Hannon, 1997). The specific problem that was addressed was missing patient charts. When patients arrived at the clinic, they were often told that their charts could not be
found. Patients became understandably frustrated and angry. Very often, patients would have to wait for two to four hours before their medical charts were finally located. There were some patients
whose charts were never found; these people were required to make an appointment on a subsequent day - after waiting for hours (Kopelman, Olivero, and Hannon, 1997). The
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