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Essay / Research Paper Abstract
A 15 page paper discussing implementation for behavioral change at a small home health agency where there is little communication or even interaction between field staff members and administrative support is stretched so thin that field staff requests go unanswered for long periods of time and even get lost. The change proposed is to use Lewin's change model to introduce IT changes that will facilitate greater communication and collaboration within the company. Bibliography lists 32 sources.
Page Count:
15 pages (~225 words per page)
File: CC6_KSmgChgHHHbeh.rtf
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Unformatted sample text from the term paper:
the process of change can be difficult and often is a matter of trial and error (emphasis on the error), embracing and acting on change is critical to successful and
positive organizational development. Those organizations that have been able to overcome normal resistance to change will agree; others merely wonder what happened... Current Situation
HHH (home health, hospice) is a small home health care and hospice agency in a maturing entrepreneurial stage. It is still a small business, and the owner
still acts as manager, receptionist, clerk and any other position that needs to be filled in the office setting. Growing past this stage in other industries can be challenging;
in home health and hospice it can be even more difficult. The owner of HHH has come to the point that she would
like to spend less time in the office rather than more, but the nature of the work and the industry is such that the tasks the owner performs cannot merely
be delegated to an unqualified person or performed by an employee of a temporary agency. An additional consideration is that while HHH is profitable, it also cannot afford a
large or ongoing expenditure for this purpose. Though hiring additional qualified employees would be desirable, the costs of salary, payroll taxes and associated employment expenses is beyond the current
means of the company. At present, the owner of HHH seeks primarily to reduce working hours without reducing HHHs quality or reliability, and
certainly without reducing its marginal profitability. There are larger implications for the proposed project, however. That the owner is having difficulty maintaining her current pace indicates that HHH
...