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Essay / Research Paper Abstract
This 3 page paper is based on a case studies applied by the student. The paper answers a series of questions which look at the way that Cathay Pacific have approached outsourcing and managed the outsourcing relationship. The bibliography cites 3 sources.
Page Count:
3 pages (~225 words per page)
File: TS14_TEcathyIT.rtf
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Unformatted sample text from the term paper:
The initial process looked at a range of areas which were deemed as non-essential, this included tasks such as printing, medical services, missed maintenance and building maintenance, and transportation. There
were no areas which were not actively considered as potential areas for outsourcing. As time goes by outsourcing continues the assessment may be
argued as becoming less objective as there are prizes in place which are not based on only cost and efficiency. For example, the case study tells us that IBM and
Sabre were preferred partners due to the existing internal relationships with the companies. Furthermore, when additional outsourcing was being considered the input into the decision-making process was very limited. EDS
was not asked where competing quote for the cost of the services as it was believed that is they would know they did not have any real opportunity of getting
the contract. IBM were only asked for prices after Cathay Pacific has already decided to outsource the tasks. Therefore, although the initial stages of outsourcing undertaken in objective manner, it
may be argued that the latter stages were more subjective, however it can also be argued there are many aspects to award in outsourcing contract other than simply cost, such
as trust (Thompson, 2007). This is illustrated with the way a manager at one of the meetings asks how the contracts are awarded if they were not given to those
suppliers with the best offering for the company. Question 2 The company has a large number of outsourcing relationships. However, instead of simply putting the outsourcing up to tender and
taking the lowest bid the company has developed long-term relationships with suppliers. The relationship of IBM appears to be long-standing. There are also measures in place that enhance relationship, for
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