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Essay / Research Paper Abstract
This 11 page paper looks at the concept and applications of critical management studies. The paper looks first the development and general approaches of critical management studies (CMS) and critical management theory (CMT). The main body of the paper examines the way these theories may be used to examine the problem of bullying in Indian call centers. The bibliography cites 13 sources.
Page Count:
11 pages (~225 words per page)
File: TS65_TECMScall.doc
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(Barry and Hansen , 2008; Adler, 2002). While the subject area itself may be diverse, even seen as fragmented, with the different theories and approaches that make up CMS, the
main commonality between the different approaches is the way they are highly sceptical of the traditional concepts and approaches to the study and theory of management practices and its sustainability
(Alder, 2002). The main underlying concern with CMS is the aspect of social injustice and the way this is manifest in organizational studies as well as broader social and
economic aspects of the systems that lead to the social injustices (Alder, 2002). For many years there had been critical texts, even Adam Smith in 1776 noted that directors of
firms could not be expected to look after the investment as if it were their own money, indicating a differentiation between the capital providers and the labour (Fournier and Grey,
2000). The development of CMS is seen to start in the 1970s, it was at this time there was renewed interest in the existing work which was highly critical of
businesses (Fournier and Grey, 2000). The Marxist approach became more popular and was the inspiration for work such as Braverman, (1974) and Clegg and Dunkerley (1980) who sought to
study organizations using this paradigm. The Marxist approach is one that embodies social injustices and inequality leading to the exploitation of the proletariat by the bourgeoisie, with increasing alienation. It
was Marxism that was the foundation of labour process theory (LPT). This theory ties in with broader social theories and social structures which are deemed to be inherently tied to
the production methods and the way control is exercised over the resources used for production (Alder, 2007). The capitalist system which results in two classes; owners and non-owners, the latter
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