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Essay / Research Paper Abstract
A 5 page paper that discusses what the chief information officer can do to increase productivity. Wireless technology is discussed, including a recent survey of CIOs and other IT professionals that focused on wireless technology, what is being used and the results of using it. Another strategy that is discussed is retaining existing employees. Bibliography lists 3 sources.
Page Count:
5 pages (~225 words per page)
File: MM12_PGcio.rtf
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Unformatted sample text from the term paper:
(Srivatsan, 2000). These kinds of tools allowed instantaneous tracking of both packages and couriers (Srivatsan, 2000). Wireless computing gave the company a competitive advantage because it enhanced customer service and
at the same time, it increased productivity of the drivers (Srivatsan, 2000). UPS has said that "their investment in wireless technology is an investment in the customer" (Srivatsan, 2000). It
also saves costs for the company in tracking packages because they do not have to have so many call centers (Srivatsan, 2000). Utility companies have used wireless technology to transmit
critical data and information from the more remote locations to the head or local offices (Srivatsan, 2000). Technicians can transmit information about the condition of various utility lines instantly, thereby
often reducing the length of time service is unavailable for customers (Srivatsan, 2000). CIO.com recently conducted a survey of 250 information technology executives to investigate the use of wireless technology
(Ware, 2004). They found that 75 percent of respondents said their companies support the use of different wireless technologies (Ware, 2004). Of the CIOs in the group, 52 percent said
that wireless technologies help their companies meet their goals "and the key drivers to wireless adoption include boosting productivity, streamlining processes/efficiency and improving user satisfaction" (Ware, 2004). While security remains
an issue of concern, more companies will be moving to wireless to improve productivity in the foreseeable future (Ware, 2004). The types of wireless technologies being used and the percentage
of CIOs reporting their use were: * Mobile phones = 73% (Ware, 2004). * Laptops with wireless capabilities = 71% (Ware, 2004). * PDAs = 60% (Ware, 2004). * Pagers
= 51% (Ware, 2004). Wireless applications that are being used included: * e-mail = 83% (Ware, 2004). * Calendars and scheduling = 64% (Ware, 2004). * Access to the Web
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