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Essay / Research Paper Abstract
This 3 page paper examines the organization in light of flexibility, adaptability and customer orientation. Bibliography lists 3 sources.
Page Count:
3 pages (~225 words per page)
File: RG13_SA01138cus.doc
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Unformatted sample text from the term paper:
are usually better employees. An adaptive organization works well in any external climate. Organizations that run with blinders on hardly notice changes in terms of competition, the economy, or other
factors until something occurs that affects the organization directly. Finally, a customer-focused organization is important to develop because the customer is directly implicated in profit. Without customers, an organization will
not do well. Treating customers well is one of the most important things that companies can do to improve their profitability. One can clearly see how attention to flexibility, adaptability,
and customer service are important factors. In light of that, how might organizations implement these areas effectively? Building a flexible organization is critical. Many organizations are created in top-down fashion,
where someone at the highest levels of the organization spout orders and they go down the hierarchy. Some include a bottom-up approach where employees at lower levels are able to
voice their opinions and then the information is transmitted upwards as well. The latter structure includes information transmitted up the hierarchy as well as from the top down. Yet, a
flexible organization is a bit different. A flexible organization will allow for a free flow of communication throughout the entire organization (Bygrave & Zacharakis, 2010). Employees should be free to
talk to anyone in the company (Bygrave & Zacharakis, 2010). This type of flexibility is not inherent in the traditional hierarchical model where someone at the highest levels of the
firm are revered, and those at the bottom have to simply take orders. Several ideas to create a more flexible organization include the creation of a culture conducive to
communication. Everyone should be on a first name basis. Executives should use a hands-on management practice to be more visible to their underlings and be approachable. By simply not implementing
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