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Essay / Research Paper Abstract
This 6 page paper is written in two parts. The first part looks at the products or services offered by the company and the organisational structure, the second part of the paper looks at the effects of the macro environment in terms of the political, economic, media, and technological influences as will as the impact of an increasing aged population. The bibliography cites 2 sources.
Page Count:
6 pages (~225 words per page)
File: TS14_TEBGserv.rtf
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Unformatted sample text from the term paper:
the macro environmental effects. Part 1 The company chosen is British Gas Services, this is a independent business unit of the former British Gas company, known as Centrica, which
is still the parent company. The company offers a service to owners of gas equipment. The core product id an insurance policy, for a set annual or only fee, following
an inspection of the central heating system the company will come out and repair any breakdowns free of charge, providing the parts and the labour. Call out is usually the
same day for emergencies and within the week for less important breakdowns. This is known as the three star cover and also includes an annual inspections visit.
There are also a number of associated services, such as the offering of annual services and repairs for other gas appliances such as gas fires
and gas cookers. Other products such as inspection visits for landlord and ad hoc repair work not covered by the insurance polices are also covered. A related division deals with
the sale of new boilers and heating systems. The organisational structure reflects the needs of a business like this, where some calls
may require a rapid response, whilst others are less urgent and can be booked a long way in the future. The organisational hierarchy may be seen as similar to a
traditional hierarchy, with different divisions and each with its own hierarchy. If we trace the progress of a call though the channels
we can look at how the organisational structure is functional and the links between the different departments. The call will first be routed to a call centre, there are five
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