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Essay / Research Paper Abstract
In four pages this book report on Mark Sanborn’s The Fred Factor includes basic information on the book and author, discussion of theme with supporting examples, writer’s evaluation of the text and how this text can be applied to nursing practice. There are no other sources listed in the bibliography.
Page Count:
4 pages (~225 words per page)
File: TG15_TGfredfactr.rtf
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Unformatted sample text from the term paper:
or Shakespeare wrote poetry. He should sweep streets so well that all the hosts of heaven and earth will pause and to say, Here lived a great street sweeper
who did his job well" (Sanborn, 2004, p. 9). This is the message of Mark Sanborns 2004 book, The Fred Factor: How Passion in Your Work and Life Can
Turn the Ordinary into the Extraordinary. Sanborn is President of the leadership-consulting firm Sanborn & Associates, Inc., and a motivational speaker whose topics focus primarily on innovative leadership and
improving customer service. The inspiration for The Fred Factor was the authors postman who transformed what could have been a dull task of delivering mail into an imaginative endeavor
that emphasized the personal touch. Fred established relationships with the people to whom he delivered mail, and was always willing to go beyond the call of duty to provide
the best possible service. Dr. Kings quote and Freds life by example combined to reinforce the theme that individuals, regardless of their jobs, can make a positive impact on
others, if they bring passion to whatever they do. The author presents four principles designed to inspire such passion. The first, of course, it only takes one person
in any organization to "make a difference" (Sanborn, 2004, p. 8). The second principle, Success is Built on Relationships highlights Fred the postmans willingness to take the time and
make the effort to know and understand individual needs and preferences, which allowed him to provide superior service. The third principle, also inspired by Fred, discusses how while the
mail carriers resources were admittedly limited, his creativity and imagination "enabled him to create value for his customers" without spending any money to do so (Sanborn, 2004, p. 12).
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