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Essay / Research Paper Abstract
This 4-page paper focuses on where benchmarking fits into the business reengineering process. The paper also discusses performance goals and objectives with benchmarking as well. Bibliography lists 4 sources.
Page Count:
4 pages (~225 words per page)
File: D0_MTbprben.rtf
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Unformatted sample text from the term paper:
about it and hoping theyll get it. BPR involves planning, measuring and benchmarking -- in other words, as defined by Shetty (1993), "a continuous measurement of products, services and practices"
(39). BPR, also defined, is a redesign process, more often than not, through technology, to help a company obtain "drastic" improvements
in performance in areas including cost, efficiency, processes, productivity and quality (Simpson and Kondouli, 1999). According to Chan and Peel (1998), there are two factors when it comes to BPR
-- the first is external factors, involving pressures from the environment including competitors, changing industry requirements, customers, governmental and legal regulations and marketing conditions (Simpson and Kondouli, 1999). Also, there
are internal factors, involving the pressures from inside an organization such as a need or requirement to improve technology (or to automate), as well as the need to promote efficiency,
reduce costs and to redefine or better focus the companys strategy (Simpson and Kondouli, 1999). Benchmarking is necessary so that the
company can measure improvements against something that already exists -- and Shetty notes that strategic benchmarking, operational benchmarking and management benchmarking are the three types of benchmarking in existence (Shetty,
1993). Meanwhile, competitive benchmarking measures a companys performance against that of its "best in class" competition so that the company itself can achieve higher performance levels (Shetty, 1993).
According to Harrison and Pratt (1993), the so-called "radical manifesto" of BPR includes the idea that, first of all, the activity that matters
to customers are interrelated business processes; excellence in business processes (as well as continuous improvement) is the way to meet customer needs; and that business process teams will be those
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