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Essay / Research Paper Abstract
This 8 page paper is based on a case study supplied by the student. The paper looks at the way in which operations at the organization may be improved. Written in 2 sections the first section examines the way in which they may be potential value by implementing improvements in quality management, process management or project management strategies. The second part of the paper looks at the way in which operations are managed and suggests some potential improvements. The bibliography cites 10 sources.
Page Count:
8 pages (~225 words per page)
File: TS14_TEbergtvop.doc
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Unformatted sample text from the term paper:
be created, providing a service that is paid for in order to generate revenues. This may require consideration of the way in which they could be the introduction of methods
to improve or maintain quality, manage processes as well as introduce project management processes. When considering the competitive environment, with a large number of organizations providing the same or very
similar services, quality has the potential to provide the organization with a source of differentiation1, quality is also required in order to meet certain standards to facilitate effective competition and
justify the fees, if the organization is not perceived as providing a suitable quality service it will not be able to sell it services2. Quality may be considered in a
number of ways, not only will the ultimate aim increase the customer satisfaction; the pursuance of quality can improve internal performance in areas such as efficiency, cost management as well
as for employee motivation3. For example, when looking at the concept of total quality management the benefits of introduction may be assessed.
Total Quality Management is a total management tool which has become a popular and well known management system. It has a broad basis with the general objective of increasing
production whilst decreasing costs. It concentrates on a multifaceted holistic approach which includes team development, statistical quality control, which is where its origins lie4, process management, assessment of customer needs,
fact-based decision making, continuous quality improvement, and benchmarking5. Total Quality Management system assumes a primary objective is to enhance quality through customer satisfaction and statistical control of organisational systems and
processes. The beginning of this type of management is often associated with the Japanese, who have demonstrated the use this type of management system with great success. Companies such as
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