Sample Essay on:
BARRIERS TO INFORMATION IN A FINANCIAL ORGANIZATION

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Essay / Research Paper Abstract

This 3-page paper discusses barriers to information in a financial organization, and its causes. Bibliography lists 2 sources.

Page Count:

3 pages (~225 words per page)

File: AS43_MTbarrcomm.doc

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Unformatted sample text from the term paper:

about calling a particular organization and talking to an individual, then calling back a day or so later and talking to another individual about the concern initially brought up, only to learn that the second individual has no clue about what the customer is discussing. "Sounds like the right hand doesnt know what the left hand is doing," goes the old joke, but its no joking matter if the institution is, say, a bank or other financial institution; and the question or concern involves a customers money. Why are there barriers to information in a financial organization? Why must the right hand and left hand work apart, rather than in tandem? One issue involves the structure of the organization. Banking, in particular, can fall prey to constant barriers to information flow. Because most banks are operated through the headquarter-branch structure, there are times during which headquarters might issue some kind of edict that doesnt make it down the chain to the branch - and the banks branch employees may not find out about the edict until a local customer stops by and asks them about the letter he or she received from the banks headquarters. There is nothing more frustrating to a bank manager than hearing that headquarters has reached out to the customer without letting him and his staff know about changes first. This leads us to the second barrier to information in an organization such as a bank - the structure itself. Most financial institutions operate from a vertical structure. In other words, this involves a chain of command of top-down rules, with information straining through each "layer" to get to the bottom. The problem, however, ...

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