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Essay / Research Paper Abstract
This 9 page paper uses the integrated gaps model of service quality as a framework to examine the performance of a fictitious hotel. The gap model is outlined and background given to the hotel. The performance is then examined looking at the four potential provider gaps. The bibliography cites 6 sources.
Page Count:
9 pages (~225 words per page)
File: TS65_TEhotelsergap.doc
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