Sample Essay on:
An Overview of Federal Express

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Essay / Research Paper Abstract

This 6 page paper provides pieces of information with the use of Porter's five forces model, a value chain analysis and an economic attributes framework analysis. The goals of the firm are discussed and specific financial information is provided. Bibliography lists 6 sources.

Page Count:

6 pages (~225 words per page)

File: RT13_SA337FEX.rtf

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Unformatted sample text from the term paper:

Express an industry leader and the term "Fedex" has become a verb. Much like people call cotton swabs Q-Tips or a copy of a form a "Xerox" when someone wants to overnight a letter, they say that they will Fedex the document. The success of this relatively young company is based more on basic business sense than just on the fact that they have selected an innovative and needed product. The company has taken great pains to pay attention to the needs of its employees as well as to provide excellent and prompt customer service. In a day and age when customer service problems are rarely addressed, Fedex employees make life very easy for the customer from almost instant pick up service to the offering of many delivery choices. Federal Express has done well in the industry most likely due to its attention to detail and excellent performance. Federal Expressed is based in Memphis, Tennessee, and began in 1971 as FedEx Express, but did not incorporate until 1998 as FDX Corporation ("FedEx Corporation Facts," 2003). It became the Fedex Corporation in 2000 (2003). This relatively new firm that trades on the New York Stock Exchange boasts a worth of approximately $22.5 billion for 2003 (2003). The firm services more than 200 countries and its workforce includes more than two hundred thousand individuals as either employees or independent contractors (2003). In evaluating the position of Federal Express as a viable operation, a value chain analysis may be helpful. In creating such an analysis, three frameworks may be utilized ("Value," 1999). One--which will be used to perform the analysis on Fedex-- is the Industry Structure Analysis. Here, the profitability of a particular industry is measured through the use of the long-term ROI of the average firm (1999). This entails ...

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