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Essay / Research Paper Abstract
This 8 page paper provides an exercise in systems development. A set of mock interviews are provided. The interviews confront users on their experiences with a particular application. Appendices provide user data, questions and the interviews themselves. Bibliography lists 4 sources.
Page Count:
8 pages (~225 words per page)
File: RT13_SA346sys.rtf
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their business life were interviewed to discern whether or not the product has lived up to expectation. The interviews and this project in general provides a systems analyst with
a glimpse into how users perceive software and how they are actively engaged in their computers in terms of maintenance and general utilization. By and large, the report is very
informative in respect to how users think and also finds that different users have different needs. I. Introduction When looking for documents on a computer,
users are often frustrated. They may search for an item and find other similar ones but cannot retrieve the document they are searching for. In evaluating software, Sherlock 2 will
be discussed, which is a part of the Mac O/S 9.2 system. This system is found generally on the Imac and Ibook. In order to analyze the system, several participants
have been chosen for short interviews. Conducting interviews can be daunting for the inexperienced. Ross, Nilsen & Dewdney (2002) explain quite succinctly how to conduct a reference interview and suggest
that questions be created to suit the situation. While there are ten volunteers in all, four were selected to gain information from a diverse pool of workers. One participant is
a writer, another is a receptionist, and a third is a manager. Finally, one participant is a nurse. The selection criteria for the pool of individuals mandated that they all
have used the Mac O/S 9 system for a period of six months or longer. They also have to be gainfully employed and have used a Mac at their place
of business or in the context of their work. They have to know a bit about Sherlock 2, what it is used for, and to have used it at least
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