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Essay / Research Paper Abstract
This 5 page paper begins with a short history of the company from its founding as a delivery business to its entrance into charge cards in the late 1950s. The rest of the paper explains the company's diversity plan and activities, including recruitment, support groups and other activities. The essay ends by reporting that American Express in on the 2009 list of the top 50 companies in diversity management. Bibliography lists 8 sources.
Page Count:
5 pages (~225 words per page)
File: MM12_PGamex9.rtf
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Unformatted sample text from the term paper:
Express, History, 2009). Unlike the Postal Service, American Express delivered packages as well as letters (American Express, History, 2009). They even delivered gold and currency and became popular with banks
for the safe delivery of various financial documents (American Express, 2009). The company began selling money orders in 1882 and travelers checks in 1891 (American Express, History, 2009). They developed
relationships with banks in Europe which made it very convenient for travelers to take travelers checks with them overseas (American Express, History, 2009). Setting up offices in Paris and London
in 1895 and 1896 enhanced their reputation and expanded their business, which led to more international offices in Liverpool, Hamburg, Berlin, Antwerp, Naples and several other locations (American Express, History,
2009). In 1958, American Express got into the charge card business and introduced the Gold Card in 1966 (American Express, History, History, 2009). Today, American Express is the largest travelers
checks issuer in the world and one of the largest travel agencies in the world although it is best known for its charge card business (Caione, 2009). American Express believes
in and promotes diversity. The company writes: "Diversity is our business formula for success" (American Express, Diversity, 2009). The practice what they preach. Weldon J. Rougeau has held many high-power
jobs in his career, he was the director of federal contract compliance during the Carter Administration (Knowledge@Wharton, 2006). Contract compliance is about organizations and even federal agencies hiring minority-owned and
women -owned businesses. In the 1980s, Rougeau worked for American Express as a vice-president; Rougeau is Black (Knowledge@Wharton, 2006). American Express current chairman and CEO, Kenneth I. (Ken) Chenault, is
also Black. This company definitely has a commitment to diversity that is evidenced in their actions as well as in the fact that the CEO is a minority. A
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