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Essay / Research Paper Abstract
A 3 page paper. A fictional cruise line needs to align information technology operations between centers in two countries. The essay provides three alternatives with advantages and disadvantages of each alternative. Bibliography lists 2 sources.
Page Count:
3 pages (~225 words per page)
File: MM12_PGcrseit.rtf
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Unformatted sample text from the term paper:
to outsource information technology (IT) functions. One such system comes from IBM, who provides all IT services for Cendant, among other corporations (m-Travel.com, 2001). Cendant has many difference business operations
in the travel industry (m-Travel.com, 2001). IBM will run all of Cendants computer services and will also host Web sites and other services for the company (m-Travel.com, 2001). Advantages to
Using IBMs Outsource IT services: 1. All IT functions are centralized through one major, reputable company, a company that already has a presence in the global travel industry. 2. IBM
is itself an international corporation, thus, it is familiar with any regulations or other legal and regulatory factors in any country, i.e., all IT functions will meet local regulations. 3.
Outsourcing to IBM will alleviate the need for this company to continually upgrade its own equipment and software. Disadvantages to Using IBMs Outsource IT services: 1. It is extremely costly
to initiate the project. For instance, it is costing Cendant $1.4 billion over a 10-year period (m-Travel.com, 2001). Thus, it might be cost-prohibitive for this cruise line. 2. IBM does
not have specific experience with cruise lines per se but this disadvantage could be offset by its vast experience in the travel industry, in general. 3. The company loses a
certain amount of control when another company runs its IT functions. A second alternative is to set up their own IT systems that will link the operation centers through their
own network. Carnival Cruise Lines automated all of its IT functions using SMA OpCon/xps (Unisys, 2005). Advantages of SMA OpCon/xps: 1. Allows company to grow without adding new personnel. Carnival
reported that the company has grown five-fold since adopting this system but it has not had to increase the number of IT personnel, thus, saving labor costs (Unisys, 2005). 2.
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