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Essay / Research Paper Abstract
This 14 page research paper specifically addresses 2 issues that pertain to HCAHPS requirements, which are hand hygiene and improving communication with patients. A proposed intervention, which has Jean Watson's Theory of Transpersonal Caring as its foundation, is described. Bibliography lists 10 sources.
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14 pages (~225 words per page)
File: KL9_khhcahps.doc
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listed below. Citation styles constantly change, and these examples may not contain the most recent updates. Addressing the HCAHPS by ,
October, 2012 -properly! The Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) is a patient satisfaction survey and assessment of
the level of quality care provided by hospitals and healthcare providers. Included within the HCAHPS are patient questions that specifically apply to the topics of communication between patients and healthcare
providers, in regards to both nurses and physicians. Furthermore, a HCAHPS rating also encompasses issues having to do with hospital cleanliness and safety. As statistically, there are on average 2
million cases of nosocomial (hospital-acquired infections) each year, this is a major problem in quality care that must be addressed. The following examination of these aspects of the HCAHPS,
first of all, outlines the parameters of this assessment system. Then, an intervention is proposed that utilizes Jean Watsons Theory of Transpersonal Care as its theoretical framework and the outcomes
of the intervention are defined and recommendations are offered. HCAHPS For fiscal year 2013, the VBP (Value-Based Purchasing) program of the Centers for Medicare and Medicaid Services (CMS) will require
evaluations of core measures and the perceptions of patients in regards to hospital care (Grellner, 2012). These evaluations are described in the HCAHPS and will be used by the CMS
to determine hospital reimbursement (Grellner, 2012). Seventy percent of the reimbursement rate will be determined by twelve core measures and 30 percent will be based on eight HCAHPS composited measures
(Grellner, 2012). These eight measures evaluate communication, in regards to both nursing staff and physicians; the responsiveness of the staff; pain management; communication in regards to medications; discharge information; cleanliness
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