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Essay / Research Paper Abstract
A 5 page paper discussing quality management for both production and services. The current evolution of the principles of Total Quality Management (TQM), total quality is that concept by which the organization uses all resources available to it, builds long-term relationships with both employees and customers, and remains open to ways in which processes can be improved for more efficient operation. Employees are involved and are expected to be; training ensures that their skills remain relevant to the strategic goals of the organization. Teamwork is an integral part, but employees may be organized into work teams or not, depending on the needs of the organization. Bibliography lists 4 sources.
Page Count:
5 pages (~225 words per page)
File: CC6_KSquality.rtf
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Unformatted sample text from the term paper:
and production time by improving the quality of the final product, eliminating the need for rework and inspection. The concept of statistical control evolved into a management philosophy of
using workers minds and creativity as well as buying their time in eight-hour blocks, and allowing them to participate in management of the production processes with which they were charged.
Total Quality Management (TQM) became the management fad of the 1980s, with many companies instituting the practices but only relatively few successfully implementing
the philosophies that made it successful. Total Quality is the current evolution of the theory, one that can apply to any business, whether that business is manufacturing or service.
Deming insisted that the customer was the final and most important point on the production line, and total quality retains that commitment to the customer. Where many TQM
programs placed the customer in the position of dictating to the company how to operate in order to meet customer needs, todays total quality concept is one of attaining "best
case" scenarios for all involved, including the company and the customer as well. A hallmark of TQM was its component of continuous improvement.
Managers of course were able to identify areas in which improvement was needed, but Deming maintained that it was the front-line employee, that worker actually producing the companys goods,
who was best able to arrive at creative solutions leading to improvement of the overall process. Teamwork was an integral part of TQM, but the total quality evolution groups
workers into more formal teams of which every member is a valuable contributor. Those US companies that were able to successfully implement both
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