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Essay / Research Paper Abstract
A 4 page paper that discusses several tools/resources a project consultant could use: the concept of a Partnership Constitution; a customer relationship management application; pre-planning and problem identification; involving the consultee in all steps of the process; and the consultant's own authenticity. Bibliography lists 5 sources.
Page Count:
4 pages (~225 words per page)
File: MM12_PGcntl2.rtf
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Unformatted sample text from the term paper:
improve the relationship between client and agency. Morgan (2006) argues that the focus and emphasis on accountability and metrics has led to the neglect of human values, such as loyalty,
dignity, and commitment. Although these and other humanistic qualities cannot always be measured, they are essential to the success of the relationship and the project (Morgan, 2006). A Partnership[p
Constitution should be developed collaboratively between consultant and client and should outline guiding principles for the relationship, the responsibilities of each party, how the two will work together, and outline
the expectations of each party (Morgan, 2006). The Partnership Constitution should make each party 100 percent responsible for the success of the relationship, thus, there would be no blaming (Morgan,
2006). This type of document or some form of it would be beneficial in all consultancy relationships. It would be especially important for the consultant if the client had a
history of not cooperating in the project, never being satisfied or always including an expectation that was not originally discussed. Consultants who work with projects emphasizing customer relationship management would
find the AccTrak21 customer relationship management suite useful (Financial Executives International, 2003). AccTrak21 is an Online, real time accounting and business intelligence software geared to small and medium-size businesses (Financial
Executives International, 2003). This software will "collate, share and analyze vital customer information" (Financial Executives International, 2003). Any written communication can be automatically saved with this suite (Financial Executives International,
2003). Businesses can quickly see all customer transactions, financial and otherwise (Financial Executives International, 2003). This is an excellent tool for the consultant when the project deals with improving customer
relationship management. One of the difficulties in this type of project is collecting, collating and analyzing data and information. This software does that. The application is helpful to the consultant
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